Terms & Conditions

SEAC provides digital school-management software and related technology services designed to help educational institutions organise and manage their academic, administrative, financial and operational activities.

Depending on the services enabled for a particular school, SEAC may include functionality relating to student and guardian records, admissions and student management, attendance, academic records and assessments, report cards and results, fees, payments and financial records, payroll, staff management, timetables, canteen operations, bookshop operations, communications and announcements, elections, clubs and student activities, school alerts and scheduling, reports and analytics, and other school-management functions introduced from time to time.

The exact features available to a school may depend on its subscription, configuration, user permissions and the version of SEAC being used.

You may use SEAC only where you are legally capable of entering into a binding agreement, or where you are using the platform under the authority of a school, organisation, parent, guardian or other person legally entitled to authorise such use.

Where an account is created for or on behalf of a school, the school is responsible for ensuring that the person creating or administering the account has appropriate authority to act on its behalf.

SEAC may request reasonable information to verify a school, administrator or account holder where necessary for security, billing, compliance or service administration.

A school using SEAC may be provided with its own hosted school environment and administrative account.

The school is responsible for maintaining accurate institutional and account information; appointing appropriate administrators; controlling which staff members, guardians, students or other users receive access; assigning appropriate roles and permissions; promptly disabling accounts that should no longer have access; protecting login credentials; ensuring authorised users comply with these Terms; and notifying SEAC promptly where unauthorised access is suspected.

Accounts must not be shared in a manner that compromises security or circumvents access controls.

SEAC may take reasonable measures to protect an account where suspicious, fraudulent or unauthorised activity is detected.

Users are responsible for maintaining the confidentiality of usernames, passwords and other authentication information.

Users must not disclose credentials to unauthorised persons; attempt to obtain another user's credentials; bypass authentication or permission controls; impersonate another person; knowingly allow an unauthorised person to use an account; interfere with SEAC's security mechanisms; or attempt to gain access to information or systems they are not authorised to access.

A school should notify SEAC as soon as reasonably possible if it believes an account has been compromised.

For the purposes of these Terms, “School Data” means information entered, imported, uploaded, generated or maintained within SEAC by or on behalf of a school.

School Data may include information relating to students, guardians and parents, staff, attendance, academic performance, school finances, payments, payroll, communications, school operations and other institutional records.

Except for SEAC's underlying software, system architecture, proprietary technology and intellectual property, the school retains its rights in the School Data it provides to the platform.

The school authorises SEAC to host, store, process, back up, transmit and otherwise use School Data only to the extent reasonably necessary to provide the SEAC services; operate and maintain the platform; provide technical support; investigate and resolve faults; maintain security; prevent fraud or misuse; comply with applicable law; and carry out other activities expressly authorised by the school.

SEAC does not acquire ownership of a school's student, staff or institutional records merely because those records are stored on the platform.

Each school is responsible for the legality, accuracy, completeness and appropriateness of the information entered into SEAC by or on its behalf.

The school is responsible for ensuring that it has the necessary authority, consent or other lawful basis to collect and process information relating to students, guardians, employees and other persons.

Schools should take reasonable steps to ensure that information entered into SEAC is accurate and kept reasonably up to date.

SEAC is not responsible for decisions made by a school based on incorrect, incomplete, outdated or improperly entered information.

SEAC will process personal information in accordance with applicable data-protection requirements and SEAC's Privacy Policy.

Schools using SEAC remain independently responsible for complying with their own obligations under applicable privacy and data-protection laws.

Where appropriate, SEAC and a school may enter into a separate Data Processing Agreement governing personal data processed by SEAC on behalf of the school.

The SEAC Privacy Policy is separate from these Terms but forms part of the broader legal framework governing use of SEAC.

SEAC is designed for use by educational institutions and may contain information relating to children.

Schools are responsible for ensuring that children's information is collected, entered, accessed and used lawfully and only for legitimate educational, administrative or operational purposes.

The availability of a field or feature within SEAC does not by itself give a school or user legal authority to collect or process information about a child.

Access to student information should be restricted according to legitimate responsibilities and the roles and permissions assigned within the school.

Access to some or all SEAC services may require a paid licence or subscription.

Subscription options may include annual licences, termly licences, or other billing arrangements made available by SEAC.

The applicable price, subscription period, student-capacity band and included services will ordinarily be communicated before payment or otherwise agreed with the school.

A SEAC subscription provides the customer with a limited, non-exclusive and non-transferable right to use the applicable SEAC services during the paid subscription period, subject to these Terms.

A subscription does not transfer ownership of the SEAC software, platform, source code or intellectual property to the customer.

Certain SEAC licences may be priced according to the number of active students or another stated usage measure.

Schools are responsible for providing accurate information relevant to their applicable pricing band.

Where a school exceeds its licensed capacity, SEAC may require the school to move to the appropriate licence level.

Capacity enforcement will not by itself transfer ownership of a school's records to SEAC.

Fees for SEAC services must be paid through an approved payment method made available by SEAC.

Payments may be processed by third-party payment providers. Where a third-party payment provider is used, the provider may also apply its own terms, policies and security procedures.

Unless otherwise stated, prices for Ghana-based services are stated in Ghana cedis; payment may be required before a paid licence becomes active or renews; promotions and discounts are subject to stated eligibility requirements; and promotional discounts cannot be exchanged for cash.

SEAC may issue electronic invoices, receipts and payment confirmations.

SEAC may offer promotional pricing, introductory offers, referral benefits or discounts from time to time.

Such offers may apply only to qualifying schools; apply only to specified licence types; apply only during a stated period; be limited to a particular number of uses; be restricted to new customers; or be subject to other stated conditions.

Where a promotion has been validly applied to a completed transaction, SEAC will honour the terms that applied to that transaction.

SEAC subscriptions and licences do not automatically renew unless the customer has expressly opted into an automatic-renewal arrangement.

Where automatic renewal has not been enabled, the school must actively renew its licence before or after the current licence period expires in order to continue using paid SEAC services.

SEAC may send renewal reminders before expiry, but failure to receive a reminder does not extend the subscription period.

Where a customer expressly agrees to automatic renewal, SEAC may charge the approved payment method for the applicable renewal amount at the beginning of the new subscription period, subject to the terms communicated when automatic renewal is enabled.

SEAC will provide reasonable notice of any material price change that would apply to a future renewal.

A customer who has enabled automatic renewal may cancel the automatic-renewal instruction before the next renewal charge without cancelling the remainder of a subscription period already paid for.

Expiry of a licence may result in restricted access in accordance with SEAC's suspension and data-retention policies.

If a subscription expires or an amount properly due remains unpaid, SEAC may restrict or suspend access to paid functionality after any applicable grace period.

Where reasonably possible, suspension should restrict ongoing operational use without immediately deleting stored School Data.

Data following expiry or termination will be handled in accordance with Section 29 of these Terms.

Payments made for SEAC licences, subscriptions, onboarding, setup, renewal or other paid services are generally non-refundable once the relevant service or licence period has commenced.

A refund may, however, be considered where the customer was charged more than once for the same transaction; a payment was made in error and the relevant SEAC service has not yet been activated; SEAC is unable to provide the paid service due to a failure attributable to SEAC; the amount charged was materially different from the amount agreed or displayed; a refund is required under applicable law; or SEAC agrees in writing to issue a refund in exceptional circumstances.

Where a school purchases a licence and later decides not to continue using SEAC during the licence period, the unused portion of the licence will not normally be refundable.

Promotional discounts, introductory offers, credits and other price reductions have no independent cash value and will not ordinarily be refunded separately.

Any approved refund will normally be returned using the original payment method where reasonably possible.

A customer requesting a refund should contact SEAC at seac.technologies@gmail.com or +233 20 705 4970 and provide sufficient information to identify the relevant payment, including where applicable the school name, payment date, amount paid, transaction reference and receipt reference.

SEAC may request additional information reasonably necessary to verify the payment before processing a refund.

Users must use SEAC lawfully and responsibly.

A user must not use SEAC for unlawful, fraudulent or abusive purposes; upload malware, viruses or malicious code; attempt to gain unauthorised access to accounts, servers, databases or systems; probe, exploit or interfere with security vulnerabilities without written authorisation; deliberately disrupt or degrade the service; attempt to access another school's data without authorisation; use automated systems in a manner that materially harms platform availability; reverse engineer or attempt to obtain proprietary source code except where expressly permitted by law; remove ownership or copyright notices; resell, sublicense or commercially redistribute SEAC without authorisation; infringe another person's rights; or use the service to conduct unlawful activity.

SEAC may investigate suspected misuse and may suspend access where reasonably necessary to protect users, schools, data or infrastructure.

SEAC may provide a public or restricted demonstration environment for evaluation purposes.

The demo may contain synthetic, fictional or sample information designed to demonstrate the operation of the platform.

Users must not enter real confidential, sensitive, personal or production school data into a public demonstration account.

Information entered into a demonstration environment may be changed, reset, overwritten, removed or lost without notice.

The public demo is not intended to provide permanent data storage.

SEAC does not guarantee that every feature in the demonstration environment will be configured in exactly the same way for every subscribing school.

Where SEAC provides a dedicated hosted environment for a school, SEAC will take reasonable steps to operate and secure that environment.

Each school's environment is intended to be logically separated from other schools' environments.

SEAC may perform maintenance, security updates, software upgrades, backups, database maintenance, infrastructure changes, migrations and other technical work reasonably required to operate the service.

SEAC aims to provide a reliable service but does not guarantee uninterrupted or error-free availability.

The service may occasionally be unavailable because of scheduled maintenance, emergency maintenance, software faults, hosting-provider outages, telecommunications failures, payment-provider failures, security incidents, infrastructure changes, internet disruption, governmental action or other circumstances outside SEAC's reasonable control.

Where practicable, SEAC will seek to minimise service disruption.

SEAC may maintain backups, recovery procedures and continuity measures appropriate to the services being provided.

However, no technical system can eliminate every possibility of data loss or interruption.

Schools should follow any backup, export or record-retention recommendations provided by SEAC and should maintain any independent records required by applicable law, school policy or regulatory requirements.

SEAC may provide customer and technical support through communication channels made available on the website or otherwise communicated to customers.

Support may include assistance with account access, system configuration, troubleshooting, software usage, technical faults, billing enquiries and service-related questions.

Support does not include making academic, employment, financial or administrative decisions on behalf of a school.

SEAC may improve, modify, add, replace or remove features as the platform develops.

Changes may be made where reasonably necessary for security, legal compliance, system performance, reliability, usability, compatibility, maintenance or product improvement.

Where a change would materially reduce a core paid service, SEAC will take reasonable steps to notify affected customers where practicable.

The SEAC platform, including its software, source code, user interfaces, designs, documentation, branding, logos, databases, system architecture and other proprietary materials, is owned by or licensed for use by SEAC and is protected by applicable intellectual-property law.

Except for the limited right to use the service under these Terms, no intellectual-property rights are transferred to a school, customer or user.

The name SEAC, associated branding and other proprietary materials may not be copied, reproduced or used in a manner that falsely suggests ownership, affiliation, sponsorship or endorsement.

If a customer or user voluntarily provides suggestions, ideas, recommendations or feedback about SEAC, SEAC may use that feedback to improve its products and services without being required to pay compensation.

Providing feedback does not transfer ownership of a school's confidential information or School Data to SEAC.

Some SEAC services may depend on third-party providers, including providers of hosting infrastructure, domains, payment processing, email delivery, SMS delivery, internet infrastructure or other supporting technology.

SEAC is not responsible for the independent acts, omissions or failures of third-party providers that are outside SEAC's reasonable control.

Where third-party terms apply directly to the customer, the customer is responsible for complying with those terms.

SEAC will take reasonable steps to protect confidential information received from a school.

Schools and users must also protect SEAC confidential information, credentials, non-public technical details and proprietary material.

Confidentiality obligations do not apply to information that is already lawfully public; was already lawfully known without restriction; is independently developed; is lawfully received from another source; or must be disclosed under applicable law or lawful authority.

SEAC may suspend or terminate access where fees remain unpaid after an applicable grace period; a customer materially breaches these Terms; the platform is being used unlawfully; continued access presents a significant security risk; fraudulent activity is reasonably suspected; continued provision would violate applicable law; or the parties otherwise agree to terminate the service.

Where a breach can reasonably be corrected, SEAC should generally provide an opportunity to remedy the issue before permanent termination.

Immediate suspension or termination may be necessary in urgent security, fraud, abuse or legal circumstances.

A customer may choose not to renew its subscription or may terminate its use of SEAC in accordance with any applicable subscription arrangement or school-specific agreement.

Termination does not automatically create a right to a refund for a period already paid for unless otherwise agreed or required by law.

When a school's SEAC licence expires or the school terminates its use of SEAC, the school's account may be restricted from normal operational use.

SEAC will not immediately delete the school's stored data solely because the licence has expired.

Unless a different arrangement has been agreed in writing, SEAC will retain the school's data for a period of 90 days after the effective date of expiry or termination.

During this retention period, the school may request reasonable access to export or retrieve its data, subject to identity verification, security requirements, technical feasibility and any outstanding contractual obligations.

The school is responsible for requesting and securely retaining any data it wishes to keep before the end of the retention period.

After the 90-day retention period, SEAC may permanently delete, anonymise or otherwise remove the school's data from its active systems and backups, subject to legal or regulatory requirements requiring longer retention; legitimate security needs; fraud-prevention requirements; dispute-resolution needs; technical backup-retention cycles; or a separate written agreement with the school.

Where data remains temporarily in system backups after deletion from the active platform, such data will not ordinarily be restored for normal customer use and will be removed through SEAC's normal backup-retention processes.

A school may request earlier deletion of its data after termination, subject to applicable law and any legitimate reason SEAC may have to retain specific information.

SEAC may require verification that a deletion request has been authorised by an appropriate school administrator or representative.

Termination or expiry of a licence does not transfer ownership of the school's data to SEAC.

For clarity, SEAC's own software records, security logs, billing records, audit records, transaction records and other information SEAC is independently entitled or required to retain are not considered part of the school's retrievable operational School Data.

SEAC is a school-management, administrative and record-keeping platform.

SEAC does not guarantee improved examination results; increased school revenue; increased fee collection; particular student outcomes; regulatory compliance by a school; improved staff performance; admission growth; particular business results; or the correctness of decisions made by school personnel.

Schools remain responsible for their educational, administrative, financial, employment and management decisions.

SEAC is designed to perform calculations and generate information based on data, rules, settings and inputs supplied by authorised users.

Schools should review important financial reports, payroll information, academic results, report cards, fee records, statutory information and other significant outputs before relying on them for final decisions or formal submissions.

A software-generated record does not replace professional, legal, accounting or regulatory review where such review is required.

To the fullest extent permitted by applicable law, SEAC will not be liable for indirect, incidental, special, punitive or consequential loss, including loss of profit, revenue, anticipated savings, business opportunity or reputation arising from the use of, or inability to use, SEAC.

SEAC will also not be responsible for losses arising from incorrect, incomplete or outdated information entered by a school or its users; decisions made by a school based on such data; unauthorised access resulting from a school's failure to protect credentials; internet or telecommunications failures outside SEAC's reasonable control; hosting-provider outages outside SEAC's reasonable control; payment-processing failures outside SEAC's reasonable control; misuse of the platform; events beyond SEAC's reasonable control; or changes, interruptions or suspensions reasonably required for maintenance, security or legal compliance.

Where SEAC is found liable to a customer in connection with a paid subscription, SEAC's total aggregate liability arising from or relating to that subscription will, to the fullest extent permitted by law, be limited to the amount actually paid by the customer to SEAC for the affected subscription during the 12 months immediately preceding the event giving rise to the claim.

Where the relevant subscription has been active for less than 12 months, the liability cap will be limited to the total amount actually paid for that subscription up to the date of the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability arising from fraud, wilful misconduct or any other liability that cannot lawfully be excluded.

To the extent permitted by law, a school is responsible for claims arising from unlawful data supplied by the school; unlawful or unauthorised use of SEAC by the school; unauthorised access caused by the school's failure to reasonably protect credentials; infringement caused by content supplied by the school; or material breach of these Terms by the school or its authorised users.

Nothing in this section excuses SEAC from responsibility for its own unlawful conduct.

Neither SEAC nor a customer will be treated as having breached these Terms solely because performance was prevented by circumstances beyond that party's reasonable control.

Such circumstances may include natural disasters, war, civil disturbance, widespread internet outages, telecommunications failure, governmental action, major infrastructure failure or other comparable events.

The affected party should take reasonable steps to reduce the impact of the disruption.

SEAC may update these Terms from time to time.

The latest version will be published with an updated “Last updated” date.

Where a change materially affects an existing paid customer's rights or obligations, SEAC will take reasonable steps to provide notice before the change takes effect where practicable.

Continued use of SEAC following the effective date of updated Terms may constitute acceptance of the revised Terms, subject to applicable law.

Customers agree that SEAC may provide service-related notices electronically, including through email, the SEAC platform, account notifications or other contact details supplied by the customer.

Customers are responsible for keeping their contact information reasonably current.

These Terms are governed by the laws of the Republic of Ghana.

If a dispute arises out of or in connection with SEAC, these Terms, a subscription, payment, service delivery, data handling or any related matter, the parties should first attempt to resolve the dispute in good faith through direct discussion.

The party raising the dispute should provide reasonable details of the issue so that the other party has an opportunity to investigate and respond.

If the dispute cannot be resolved through direct discussion within a reasonable period, the parties may agree to attempt mediation before commencing formal legal proceedings.

Nothing in this section prevents either party from seeking urgent relief from a court where necessary to protect confidential information, intellectual property, personal data, system security or other legal rights.

If the dispute remains unresolved, either party may pursue any remedy available under the laws of Ghana through a court of competent jurisdiction in Ghana.

If any provision of these Terms is held to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

These Terms, together with SEAC's Privacy Policy, applicable Subscription Agreement, Data Processing Agreement, order form and any other written agreement applicable to the relevant customer constitute the applicable contractual framework between SEAC and the customer.

Where a school-specific written agreement expressly conflicts with these general Terms, the school-specific agreement will prevail to the extent of that conflict.

A failure by SEAC to enforce a provision of these Terms on one occasion does not permanently waive SEAC's right to enforce that provision later.

A customer may not transfer its SEAC subscription or contractual rights to another school, organisation or person without SEAC's prior written consent.

SEAC may transfer its rights and obligations as part of a lawful restructuring, merger, acquisition, business transfer or similar transaction, subject to applicable law and data-protection obligations.

Questions about these Terms or the SEAC services may be directed to SEAC at seac.technologies@gmail.com or +233 20 705 4970.